Company: Smart View Computer & Electronics
Website:
SmartView.com.bd
Effective Date: August 23, 2025
These Terms & Conditions (“Terms”) govern your use of the website and services operated by
Smart View Computer & Electronics (“Smart View,” “we,” “our,” “us”). By accessing or using the site,
you agree to these Terms. If you do not agree, please discontinue use of the site.
Quick Summary
| Topic |
Core Rule |
| Eligibility |
18+ years; provide accurate, current information. |
| Order Acceptance |
Accepted only after stock/price verification and SMS/email confirmation. |
| Payment |
Authorized gateways (e.g., SSLCOMMERZ); bank/gateway fees typically non‑refundable. |
| Refund Timeline |
Generally 10–15 business days, subject to gateway/bank policies. |
| Processing & Delivery |
Processing usually within 48–72 hours; external delays possible. |
| Risk Transfer |
Risk passes on handover to courier/customer. |
| Returns/Replacement |
Per separate Return/Refund Policy; damage/user faults typically ineligible. |
| Warranty |
Manufacturer/importer warranty; service 5–40 business days or more. |
Acceptable Use Policy (AUP)
| Action |
Status |
Notes |
| Data scraping / bot access |
Prohibited |
Unauthorized automation increases load and security risk. |
| Fraudulent orders/reviews |
Prohibited |
Orders may be cancelled; legal action possible. |
| Abusive/obscene content |
Removable |
Content may be moderated/removed. |
| Intellectual property infringement |
Prohibited |
Unauthorized use of copyrights/trademarks/designs. |
Product Info, Stock & Pricing
- Specifications, images, availability and prices may change without notice.
- Typographical/technical pricing errors may lead to order correction/cancellation.
- Images may differ from actual color/texture/size.
Orders, Payments & EMI
| Item |
Policy |
| Order Acceptance |
Only after SMS/email confirmation post stock/price check. |
| Payment Gateway |
Authorized gateways (e.g., SSLCOMMERZ). |
| Bank/Gateway Fees |
Generally non‑refundable. |
| Refund Timeline |
10–15 business days; subject to gateway/bank terms. |
| EMI |
As per issuing bank/card policy; processing fees/charges may apply. |
Delivery, Risk & Title
| Point |
Details |
| Processing Time |
Typically 48–72 hours; delays during holidays/unforeseen events. |
| Delivery |
Within a reasonable time after handover to couriers. |
| Risk Transfer |
Risk passes to the customer upon handover to courier/customer. |
| Inspection |
Note damage/wrong items with courier at delivery; notify support immediately. |
Return, Refund & Replacement Eligibility
| Condition |
Status |
Notes |
| Unopened, unused, full box/accessories present |
Likely eligible |
Subject to timelines in the Return Policy. |
| Missing box/accessories/invoice |
Typically ineligible |
Brand/store exceptions may apply. |
| Physical damage/user‑induced faults |
Ineligible |
Report at delivery; otherwise deemed accepted. |
| Software/configuration issues |
Generally ineligible |
Troubleshooting/service support may be provided. |
Warranty & Service (DoA/RMA)
| Coverage |
Policy |
| Standard Warranty |
Manufacturer/importer warranty; laptops 1–3 yrs; batteries/adapters usually 1 yr (varies by brand). |
| Dead Pixel |
As per brand policy; often claimable at ≥3 visible dead pixels. |
| Exclusions |
Liquid/burn/impact, tampered serial/labels, fungus/rust, bent/broken pins, unauthorized repair/mods, OS/config faults, consumables. |
| Service Timeline |
~5–40 business days or more depending on parts import/availability. |
| Data Responsibility |
Customer must back up data; we are not liable for data loss during service. |
Legal Clauses
| Clause |
Details |
| Force Majeure |
No liability for delays/failures due to natural disasters, war, pandemics, government restrictions, or network failures. |
| Disclaimer & Liability |
Services provided “as is”; liability limited to the maximum extent permitted by law; fraud/willful misconduct excluded. |
| Governing Law & Jurisdiction |
Laws of Bangladesh; courts in Dhaka, Bangladesh. |
| Dispute Resolution |
Good‑faith written complaint first; 15 business days to resolve; mediation/arbitration by mutual consent if needed. |
| Privacy |
Personal data governed by the Privacy Policy. |
Contact
