At SmartView, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as smooth as possible. Please read our return policy carefully to understand your rights and responsibilities.
Eligibility for Returns
Products can be returned within 7 days of delivery.
Products must be unused, in their original packaging, and in resellable condition.
Items with missing accessories, manuals, or damaged packaging are not eligible for returns.
Perishable items, customized products, and digital downloads are non-returnable.
Non-Returnable Items
The following items are not eligible for return:
Software, CDs, DVDs, and digital products.
Personalized or customized products.
Gift cards and promotional items.
Perishable goods such as food items or batteries.
Conditions for Return Approval
Returns will only be approved if the following conditions are met:
The product is defective or damaged upon delivery.
The product does not match the description provided on our website.
The return request is made within the specified return period (7 days).
Provide your order number, product details, and the reason for the return.
Our team will guide you through the return process and provide a return authorization if applicable.
Return Shipping
Customers are responsible for return shipping charges unless the return is due to a mistake on our part (e.g., wrong or defective product).
We recommend using a trackable shipping service to ensure the safe return of your product.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
Refunds will be issued to the original payment method used during purchase.
Refund processing may take 7-14 business days depending on your bank or payment provider.
Shipping charges, bank fees, or processing fees are non-refundable.
Exchange Policy
Exchanges are allowed for defective or damaged products only.
Contact our customer support team to arrange an exchange.
Important Notes
Returns without prior authorization will not be accepted.
SmartView reserves the right to refuse a return if the product is not in its original condition or if the return request is made after the return period.
For bulk orders or business purchases, specific terms may apply. Contact us for more details.
Need Assistance?
If you have any questions about our return policy, feel free to contact our customer support team:
