At SmartView, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your product, our refund policy is designed to address your concerns promptly and fairly. Please review the details below to understand our refund process.
Eligibility for Refunds
Refunds are issued under the following conditions:
The product is returned in its original condition with all accessories, manuals, and packaging intact.
The product is found to be defective or damaged upon delivery.
The product received does not match the description provided on our website.
The return request is made within the specified period of 7 days from the date of delivery.
Non-Refundable Items
We regret to inform you that the following items are not eligible for refunds:
Software, CDs, DVDs, and digital downloads.
Gift cards and promotional items.
Customized or personalized products.
Products that show signs of use or damage caused by the customer.
Refund Process
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
Refund Method: Refunds will be credited to the original payment method used during purchase (e.g., credit card, mobile banking).
Processing Time: Refunds may take 7-14 business days to reflect in your account, depending on your payment provider.
Shipping charges and any applicable bank or processing fees are non-refundable.
Refund for EMI Purchases
If your purchase was made using the EMI option, refunds will be processed in accordance with the issuing bank's policies. Please note that any interest or processing fees charged by the bank are non-refundable.
