Company: Smart View Computer & Electronics
Website:
SmartView.com.bd
Effective Date: August 23, 2025
These Terms & Conditions (“Terms”) govern your use of the website and services operated by
Smart View Computer & Electronics (“Smart View,” “we,” “our,” “us”). By accessing or using the site,
you agree to these Terms. If you do not agree, please discontinue use of the site.
Quick Summary
Topic |
Core Rule |
Eligibility |
18+ years; provide accurate, current information. |
Order Acceptance |
Accepted only after stock/price verification and SMS/email confirmation. |
Payment |
Authorized gateways (e.g., SSLCOMMERZ); bank/gateway fees typically non‑refundable. |
Refund Timeline |
Generally 10–15 business days, subject to gateway/bank policies. |
Processing & Delivery |
Processing usually within 48–72 hours; external delays possible. |
Risk Transfer |
Risk passes on handover to courier/customer. |
Returns/Replacement |
Per separate Return/Refund Policy; damage/user faults typically ineligible. |
Warranty |
Manufacturer/importer warranty; service 5–40 business days or more. |
Acceptable Use Policy (AUP)
Action |
Status |
Notes |
Data scraping / bot access |
Prohibited |
Unauthorized automation increases load and security risk. |
Fraudulent orders/reviews |
Prohibited |
Orders may be cancelled; legal action possible. |
Abusive/obscene content |
Removable |
Content may be moderated/removed. |
Intellectual property infringement |
Prohibited |
Unauthorized use of copyrights/trademarks/designs. |
Product Info, Stock & Pricing
- Specifications, images, availability and prices may change without notice.
- Typographical/technical pricing errors may lead to order correction/cancellation.
- Images may differ from actual color/texture/size.
Orders, Payments & EMI
Item |
Policy |
Order Acceptance |
Only after SMS/email confirmation post stock/price check. |
Payment Gateway |
Authorized gateways (e.g., SSLCOMMERZ). |
Bank/Gateway Fees |
Generally non‑refundable. |
Refund Timeline |
10–15 business days; subject to gateway/bank terms. |
EMI |
As per issuing bank/card policy; processing fees/charges may apply. |
Delivery, Risk & Title
Point |
Details |
Processing Time |
Typically 48–72 hours; delays during holidays/unforeseen events. |
Delivery |
Within a reasonable time after handover to couriers. |
Risk Transfer |
Risk passes to the customer upon handover to courier/customer. |
Inspection |
Note damage/wrong items with courier at delivery; notify support immediately. |
Return, Refund & Replacement Eligibility
Condition |
Status |
Notes |
Unopened, unused, full box/accessories present |
Likely eligible |
Subject to timelines in the Return Policy. |
Missing box/accessories/invoice |
Typically ineligible |
Brand/store exceptions may apply. |
Physical damage/user‑induced faults |
Ineligible |
Report at delivery; otherwise deemed accepted. |
Software/configuration issues |
Generally ineligible |
Troubleshooting/service support may be provided. |
Warranty & Service (DoA/RMA)
Coverage |
Policy |
Standard Warranty |
Manufacturer/importer warranty; laptops 1–3 yrs; batteries/adapters usually 1 yr (varies by brand). |
Dead Pixel |
As per brand policy; often claimable at ≥3 visible dead pixels. |
Exclusions |
Liquid/burn/impact, tampered serial/labels, fungus/rust, bent/broken pins, unauthorized repair/mods, OS/config faults, consumables. |
Service Timeline |
~5–40 business days or more depending on parts import/availability. |
Data Responsibility |
Customer must back up data; we are not liable for data loss during service. |
Legal Clauses
Clause |
Details |
Force Majeure |
No liability for delays/failures due to natural disasters, war, pandemics, government restrictions, or network failures. |
Disclaimer & Liability |
Services provided “as is”; liability limited to the maximum extent permitted by law; fraud/willful misconduct excluded. |
Governing Law & Jurisdiction |
Laws of Bangladesh; courts in Dhaka, Bangladesh. |
Dispute Resolution |
Good‑faith written complaint first; 15 business days to resolve; mediation/arbitration by mutual consent if needed. |
Privacy |
Personal data governed by the Privacy Policy. |
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