Warranty Policy
Viomi offers a 1-year comprehensive warranty on the A2 1.5 Ton Non-Inverter Split Air Conditioner, covering all parts and labor from the date of purchase. The compressor is covered for up to 5 years , ensuring long-term reliability and performance. Proof of purchase is required to validate the warranty. Regular maintenance as per Viomi’s guidelines is necessary to keep the warranty intact. Damage caused by misuse, improper installation, or unauthorized repairs will void the warranty. All service requests must be directed to authorized Viomi service centers for proper assistance and resolution.
Return & Refund Policy
Returns are accepted within 7 days of purchase with proof of receipt. Items must be unused, unopened, and in original packaging. Defective products can be exchanged or refunded after inspection. Shipping costs for returns are non-refundable unless due to product defects. Contact customer service for assistance with your return. Terms and conditions apply.
Need Help?
For any questions regarding warranty, returns or refunds, please contact our customer service:
- Email: support@smartview.com
- Phone: +880 1234-567890
- Hours: Saturday - Thursday, 10:00 AM - 6:00 PM