Warranty Policy
Warranty Description:
This product comes with a 7-day replacement warranty from the date of delivery. If the remote is found to be defective due to manufacturing issues, you may request a replacement. Please note:
- Warranty covers hardware malfunctions under normal usage.
- Physical damage, water exposure, or unauthorized modifications are not covered.
- Batteries are not included and are not covered under warranty.
Return & Refund Policy
Refund Policy:
We offer a 7-day refund window from the date of delivery. If you're not satisfied with your purchase, you may request a refund under the following conditions:
- The item must be unused, in its original packaging, and returned with all included documentation.
- Refunds are only applicable for manufacturing defects or if the product is not as described.
- Physical damage, water exposure, or misuse will void eligibility for refund.
- Delivery charges are non-refundable unless the item is confirmed to be faulty.
To initiate a refund, please contact our support team with your order details. The cost of return shipping is the buyer’s responsibility unless the product is defective.
Need Help?
For any questions regarding warranty, returns or refunds, please contact our customer service:
- Email: support@smartview.com
- Phone: +880 1234-567890
- Hours: Saturday - Thursday, 10:00 AM - 6:00 PM
