Warranty Policy
The UGREEN CR104 USB to DB9 RS-232 Adapter Cable (1.5 m, model 20201) includes a 12-month limited warranty covering defects in materials and workmanship under normal use. This warranty excludes damage from misuse, unauthorized modifications, or external causes. Proof of purchase is required for claims. For detailed terms and conditions, please refer to UGREEN's official warranty policy
Return & Refund Policy
Returns are accepted within 7 days of purchase with proof of receipt. Items must be unused, unopened, and in original packaging. Defective products can be exchanged or refunded after inspection. Shipping costs for returns are non-refundable unless due to product defects. Contact customer service for assistance with your return. Terms and conditions apply.
Need Help?
For any questions regarding warranty, returns or refunds, please contact our customer service:
- Email: support@smartview.com
- Phone: +880 1234-567890
- Hours: Saturday - Thursday, 10:00 AM - 6:00 PM